Refund Policy
Welcome to BrightGrainCorner, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. This Refund Policy outlines the rules and procedures for requesting a refund for purchases made through our website at brightgraincorner.site or over the phone at +44 20 7946 0958.
Last Updated: April 1, 2023
Right to Cancel
You have the right to cancel your order and request a refund within 30 minutes of placing the order. If the order has not been prepared or dispatched for delivery, we will process the refund to the original method of payment.
Refund Eligibility
To be eligible for a refund, please ensure that:
- The item you purchased is faulty or not as described on our menu.
- You cancel the order within the specified cancellation period.
Non-refundable Items
The following items cannot be returned or refunded:
- Orders that have already been prepared or dispatched.
- Products that have been consumed or where the packaging has been opened.
- Custom orders made to your specific requirements.
How to Request a Refund
If you meet the refund eligibility criteria, please contact us at +44 20 7946 0958 with your order number and detailed reason for the request. We will evaluate the situation and respond within 48 hours with our decision.
Processing Refunds
If your refund request is approved, it will be processed and credited to the original method of payment within 7 business days. The time for the refund to appear in your account may depend on your card issuer's policies.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at +44 20 7946 0958.
Product Problems
If there’s an issue with the products you received, such as missing or incorrect items, please contact us immediately. We will work to resolve the issue either by replacing the item or processing a refund, based on the circumstances.
Changes to Our Refund Policy
BrightGrainCorner reserves the right to update or change our Refund Policy at any time. We encourage you to review this policy periodically. Your continued use of our services after any change constitutes your acknowledgment and acceptance of our updated Refund Policy.
Contact Us
If you have any questions about our Refund Policy, please contact us at +44 20 7946 0958. We're here to help.
Thank you for choosing BrightGrainCorner. We look forward to serving you with the finest pizzas and refreshments!